Privacy Policy

Who are we?

We are Kiko Limited (“we”, “our”, “us”) and operate under the name of Kiko.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us by emailing us at [email protected], or by writing to us at The Leeming Building, Vicar Lane, Leeds, England, LS2 7JF.

We’re registered with the Information Commissioner’s Office under number 12232952.

The information we hold about you

  • Information submitted through our website For example, when you sign up to the website and provide details such as your email, or details we collect about how you use the app and website There may be times when you give us ‘sensitive’ information, which includes things like your racial origin, political opinions, religious beliefs, trade union membership details or biometric data. We’ll only use this information in strict accordance with the law.
  • Information on how you use your phone For example the mobile network you use, your IP address or operating system and the settings on your phone.
  • Information from social networks or online accounts Information from any accounts that you share with us.
  • Cookie information Read our Cookie Policy for more info on what cookies are and how we use them.

How we use your information

To provide our services. We use it to:

  • Help us maintain the account.
  • Track, analyse and improve the services we give you and other customers.

To meet our legal obligations. We use it to:

  • Search your record at immigration and fraud prevention agencies.
  • Prevent illegal activities like money laundering, tax evasion and fraud.

To exercise what’s known as our legitimate interests. This is when we use data for a reason which is in your and/or our interest, and which doesn't involve overriding your privacy rights. We use it to:

  • Market products and services generally in app.

With your permission. We use it to:

  • Market and communicate our products and services and those of affiliated partners where we think these will be of interest to you by email. You can always unsubscribe from receiving these if you want to, by email and via the app.

Who we share it with

We may share your personal information with:

  • Anyone who works for us when they need it to do their job.
  • Any organisation which supports any of our services you use, when they need it to offer those services. That includes:

    • Analytical, Know Your Customer (KYC) and cyber security service providers.
    • Customer ‘interface’ providers (like the ones who manage our in-app chat service).
  • Companies that do advertising for us (but we won’t share identifiable personal data with third parties for their own direct marketing unless you give us permission, and you can opt out any time).
  • Certain authorities that detect and prevent terrorism (including authorities outside the UK if one of your payments is processed through a worldwide payment system).
  • Anyone who you give us explicit permission to share it with.

We’ll also share it to comply with the law; to enforce our Terms and Conditions or other agreements; or to protect the rights, property or safety of us, our customers or others.

How long we keep it

We keep your data as long as you’re using Kiko, and for 6 years after that to comply with the law. In some circumstances, like cases of anti-money laundering or fraud, we may keep data longer if we need to and/or the law says we have to.

Your rights

You have a right to:

  • Access the personal data we hold about you, or to get a copy of it.
  • Make us correct inaccurate data.
  • Ask us to delete, 'block' or suppress your data, though for legal reasons we might not always be able to do it.
  • Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons.
  • Withdraw any consent you’ve previously given us.

To do so, please contact us through the app or by emailing [email protected]

Where we store your data

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data with organisations and countries that:

  • The European Commission say have adequate data protection.
  • We’ve agreed standard data protection clauses with.

How to make a complaint

If you have a complaint, please contact us through the app or by emailing [email protected] and we’ll do our best to fix the problem. If you’re still not happy, you can refer your complaint to the Property Redress Scheme. For more details you can visit their website at https://www.theprs.co.uk/

Changes to this policy

We’ll post any changes we make to our privacy notice on this page and, if they’re significant changes we’ll let you know by email.